Client Intake Specialist - US Voice process (Delhi)

Client Intake Specialist - US Voice process Location: Mohan Cooperative, New Delhi Opening: 5 Required Experience: 4 - 8 years - Role: Voice / Blended - Other - Industry Type: BPM / BPO - Department: Customer Success, Service & Operations - Employment Type: Full Time, Permanent - Role Category:Voice / Blended Education - UG: Any Graduate Key Skills - Customer Service - US voice process - US Sales - US Healthcare - International Business Development - Communication Skills - Coordination - Client Intake Perks and Perks: Best in industry Job description As a Client Intake Specialist , you are the welcoming face and the first voice potential members will encounter. You play a crucial role in shaping their initial experience with us, helping set a compassionate, supportive tone from the very beginning. Your focus will be on ensuring a smooth, warm intake process that reflects our commitment to exceptional care Responsibilities - Serve as the first point of contact for potential members, providing a positive and professional introduction to the organisation. - Conduct client intake processes, gathering essential information and guiding clients with patience and empathy. - Communicate effectively with clients, Service Coordinators, and insurance companies to facilitate a seamless intake process. - Collaborate with Service Coordinators to ensure members receive the support they need in a timely manner. - Handle inquiries and resolve issues with an emphasis on delivering excellent customer service. - Document and maintain accurate records of each clients intake process, following company guidelines. Responsibilities - Disticntly soft US accent - Prior experience in customer service, intake coordination, or a related field. - Strong communication and interpersonal skills, with the ability to build trust and rapport quickly. - Exceptional organizational skills and attention to detail. - Ability to work independently and handle confidential information with care. - Familiarity with healthcare services, insurance processes, and/or homecare is a plus. - Candidates should be open to working in night shift - No cab .