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Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you d like where you ll be supported and inspired by a collaborative community of colleagues around the world and where you ll be able to reimagine what s possible Join us and help the world s leading organizations unlock the value of technology and build a more sustainable more inclusive world YOUR ROLE Conduct comprehensive voice and accent training sessions for agents involved in outbound calling Work on voice clarity articulation and pronunciation adjustments Stay updated with industry trends and best practices in voice and accent training and incorporate them into training programs Monitor and assess agents performance on calls providing constructive feedback and actionable insights for improvement Design and implement evaluation processes to track progress and measure the effectiveness of training programs Collaborate with the operations and quality teams to identify areas of improvement and develop targeted training plans Conduct refresher training sessions to ensure continuous improvement and skill retention Understand and address cultural differences to tailor training programs effectively In this role you will play a key role in Design and deliver personalized coaching sessions Develop training materials and practice exercises Provide feedback and progress reports to clients YOUR PROFILE Monitor and assess agents performance on calls providing constructive feedback and actionable insights for improvement Design and implement evaluation processes to track progress and measure the effectiveness of training programs Collaborate with the operations and quality teams to identify areas of improvement and develop targeted training plans Conduct refresher training sessions to ensure continuous improvement and skill retention Capgemini is a global business and technology transformation partner helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society It is a responsible and diverse group of 340 000 team members in more than 50 countries With its solid over 55-year heritage Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering all fueled by its market leading capabilities in AI generative AI cloud and data combined with its deep industry expertise and partner ecosystem .