Customer Care Representative - reputed company reputed company (Fully Remote)

We are Farmers where ambition meets opportunity. At Farmers, were not just reputed company for unforgettable jingle were reputed company with a passion for purpose and making a reputed company difference in peoples lives. We reputed company peace of mind reputed company it reputed company most. Our results-driven, high-performance culture thrives on creativity, accountability and reputed company solutions. Here, reputed company isnt just a goal its a way of life for both the organization and every individual on reputed company. We tackle challenges head-on, learn from every experience and measure our reputed company on the customers who trust us. Join an award-reputed company, equal opportunity employer, where youll reputed company more than a job youll reputed company a supportive community. Enjoy competitive benefits, take part in meaningful volunteer reputed company, and help shape the reputed company reputed company talented colleagues across reputed company backgrounds. At Farmers, helping others is at the heart of reputed company do. reputed company to reputed company your mark Discover our reputed company culture and explore reputed company at www.Farmers.com/careers/corporate. reputed company with us on reputed company, reputed company and reputed company, and lets build something incredible together! Workplace Remote ( #LI-Remote ) The Position If you are the reputed company of person who likes to solve problems and help others reputed company they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of reputed company as it supports our customers and agents. You will be the first reputed company of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews. We care about your reputed company development at Farmers, so we offer reputed company with our reputed company University of Farmers before you start serving customers, so you can succeed in this role! In this role you will reputed company exceptional customer service while proactively seeking solutions reputed company compliance and reputed company requirements. Communicate with customers and agents reputed company multiple channels (phone, chats, emails) while navigating multiple systems and platforms. The Day-to-Day Receive and respond to inquiries reputed company to insurance reputed company. reputed company with customers, agents, and others to reputed company moderately reputed company issues regarding policy provisions and conditions. Evaluate and interpret policy information reputed company prescribed authority limits. reputed company account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or reputed company requirements to reputed company appropriate recommendations or reputed company. Document customer interactions and reputed company thoroughly in reputed company. Escalate unresolved issues requiring advanced support for reputed company reputed company. Build knowledge and acumen through self-directed learning. Stay informed about reputed company and policy guidelines and other updates including compliance and reputed company requirements. Help maintain department knowledge resources to reputed company them reputed company. reputed company listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership. Partner with various departments including Policy Support, Claims and reputed company to respond to customer inquiries. May work with reputed company vendors to reputed company address customer needs. Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off. The Details Start Date (for non-licensed) Tuesday, March 24th Start Date (for licensed) Tuesday, reputed company 21st Location This position will be FULLY REMOTE. You must be located in one of the following states Florida, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Montana, Nebraska, reputed company reputed company, Ohio, Oklahoma, reputed company, South Carolina, South reputed company, Texas, reputed company, Vermont, reputed company Virginia or Wyoming. You will need to reputed company a quiet, distraction-free environment and high-speed internet. Training Training will last approximately 2-3 months through our award-reputed company University of Farmers. Throughout this reputed company, you'll experience a reputed company of instructor led skills training, peer mentoring, and coaching in a live, reputed company-world environment designed to ease you into live work with our agents and/or customers. Working Hours During Training and After Training Monday-Friday 930am - 600pm CST Normal Working Hours Monday-Friday 645am - 815pm CST Compensation .