Jira Solution Architect-C2H role

Job Title: Jira Solution Architect Location: Hyderabad Experience: 10+ Years Employment Type: Full-Time Shift Timing: 4:00PM-1:00 AM(C2H role) Work Mode: Work Form Office(Mon-Fri) Role Summary We are seeking a highly skilled Jira Solution Architect to own the technical solution across design, configuration, testing, and go-live. This role leads architecture of Jira Service Management (Cloud), performs all configurations hands-on, and validates the end-to-end system through internal QA. The ideal candidate will design secure and scalable workflows, execute all configurations independently, validate system functionality through structured QA, and support successful go-live deployment. This is a configuration-heavy role requiring a strong no-code/low-code mindset and exceptional attention to detail. Key Responsibilities Solution Architecture & Design Architect secure, scalable workflows for Incident Response and Exclusion Management Translate business process flows into robust Jira configurations Design role-based access controls and permission structures Ensure workflows are compliant with security and audit requirements (HIPAA, NIST, etc.) Hands-on Configuration (Jira Service Management Cloud) Configure Jira projects, request types, custom fields, forms, screens, and workflows Implement automation rules and conditional logic Configure SLAs, field validations, and permission schemes Set up notification schemes and integrations as required Reporting & Visibility Build dashboards, filters, and reports for security, operations, and leadership teams Ensure real-time tracking of incidents, escalations, and exclusions Maintain audit-friendly reporting structures Quality Assurance & Testing Create detailed test cases and execute end-to-end system testing Log defects, track issues, and coordinate fixes Perform regression testing prior to deployment Ensure delivery of a stable, production-ready solution Deployment & Hypercare Support go-live deployment activities Provide issue resolution during hypercare period Ensure smooth transition to business-as-usual operations Required Skills & Qualifications 6+ years of hands-on experience with Jira Service Management (Cloud preferred) Strong expertise in designing and configuring workflows from scratch Proven ability to translate complex process diagrams into working configurations Experience with configuration-heavy implementations (no-code/low-code mindset) Strong understanding of secure and auditable workflow design (HIPAA, NIST, or similar frameworks) Deep knowledge of SLAs, automation rules, permission schemes, and field configurations Excellent analytical and problem-solving skills Strong attention to detail with commitment to delivering bug-free solutions Good to Have (Bonus Skills) Experience with Assets (CMDB) Slack and email integrations Experience in security or compliance-driven environments Atlassian certifications .