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Role & Responsibilities - Lead application/production support for payment systems - Ensure 24x7 system availability & SLA adherence - Manage L1L3 teams, incidents, RCA & change management - Ensure compliance with RBI, PCI DSS & audit requirements - Handle vendor coordination, DR/BCP & executive reporting Preferred Candidate Profile - 12+ years in IT/Application Support (payments domain preferred) - Solid ITIL, incident & service management experience - Experience with high-volume transaction systems - Hands-on with monitoring & ticketing tools (ServiceNow/JIRA) - Strong leadership & stakeholder management skills .