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Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations Your Role We are looking for a skilled finance professional with strong SAP expertise to join the Finance Application Functional Support (FAFS) team. The role will focus on providing Level 1 functional support for SAP S/4HANA Finance (FI/CO), ensuring timely resolution of user issues and stability of finance operations. Functional Support Issue Resolution Act as the first point of contact (L1) for finance users, handling functional queries related to SAP FI and CO modules Analyse, troubleshoot, and resolve issues within defined SLAs Escalate complex or technical issues to L2/L3 teams while maintaining ownership Process System Understanding Support financial processes within SAP S/4HANA and ensure alignment with business requirements Identify recurring issues and contribute to process improvements and optimization Service Management Governance Manage incidents and service requests through ServiceNow / Service Central Ensure adherence to SLA / KPI targets and reporting standards Cross-functional teams and L2 support Facilitate smooth coordination between business and technical teams Knowledge Management Contribute to SOPs, knowledge articles, and standard solutions Support continuous improvement and knowledge-sharing initiatives Regional Coverage (North America Focus) Provide dedicated support aligned to North America business operations Ensure effective communication and timely resolution across US/Canada entities Your Profile Solid experience in SAP S/4HANA Finance (FI/CO modules) Good understanding of end-to-end finance processes (R2R, P2P, O2C) Excellent analytical and problem-solving skills Strong communication and stakeholder management skills Hands-on experience with ServiceNow / ITSM tools / Jira (preferred) Bachelors degree in finance / accounting field 38 years of experience in SAP FICO support or consulting SAP certification (FI/CO) optional but preferred Experience in global support environment, especially North America, is an added advantage WHAT YOU''LL LOVE ABOUT WORKING HERE You will get comprehensive wellness benefits including health checks, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. You will have the opportunity to learn on one of the industry''s largest digital learning platforms, with access to 250,000+ courses and numerous certifications. Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. Also get to participate in internal sports events, yoga challenges, or marathons. The Group reported 2024 global revenues of 22.1 billion. The Group reported 2024 global revenues of 22.1 billion. .