Application Support Consultant

We are seeking a meticulous and seasoned Technical Support Consultant to join our growing Global Support team. In this pivotal role, you'll be instrumental in delivering exceptional customer support and technical guidance. With a primary focus on our customers, you'll swiftly address their inquiries and provide efficient solutions. Given our specialization in Fashion & Apparel and Food & Beverage, you'll play a critical role in empowering businesses to bring their products to market. Reporting directly to the Customer Support Lead, you will have ample opportunities to contribute to our team's success. Responsibilities: Resolve customer queries and issues promptly, adhering to SLAs. Collaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines. Manage complex customer accounts and understand their hardware and software setups. React quickly to major customer issues. Communicate effectively with senior management and other teams. Foster productive relationships across teams. Ensure system availability and functionality for customers. Maintain high customer satisfaction. Create knowledgebase articles and document issue resolutions. Analyse complex problems and propose solutions. Establish credibility with internal and external customers. Achieve proficiency in Centric 8 software installation and functionality. Should be willing to work in 24x7 shift Preferred candidate profile Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills. Helpful to have experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud). Prior experience in application support role Fluency in English is essential, with additional proficiency in other languages considered a plus. Good time management skills Ability to work under pressure .