Binance Accelerator Program - UX Researcher (Non-technical)

Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. About Binance Accelerator Program Binance Accelerator Program is a concise 3-6 months program designed to have an immersive experience in the rapidly expanding Web3 space. You will be given the opportunity to experience life at Binance and understand what goes on behind the scenes of the worlds leading blockchain ecosystem. Alongside your job, there will also be a focus on networking and development, which will expand your professional network and build transferable skills to propel you forward in your career. You will be hired under a junior fixed term contract. Who may apply Currently a Bachelors students who can work 5 days per week for a period of 6 months. Team Introduction The Central Product Team at Binance is where innovation meets user experience. We're shaping the core platforms and services that support Binances global ecosystem, optimizing user interactions, and enhancing operational efficiency. If you're passionate about building scalable, secure solutions that drive crypto adoption, join us and be part of a team that's redefining the digital asset experience. Responsibilities Responsible for the experience of product functionality and processes Provide experience reports from the user's perspective to help the product team improve the user experience Assist new users in resolving issues during the onboarding process Requirements Advanced proficiency in Microsoft Office applications including Excel, Project, and Visio Strong work ethic, attention to detail, excellent writing skills, as well as the ability to communicate Able to collaborate effectively across multiple business units Good customer service awareness Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders Why Binance Shape the future with the worlds leading blockchain ecosystem Collaborate with world-class talent in a user-centric global organization with a flat structure Tackle unique, fast-paced projects with autonomy in an innovative environment Thrive in a results-driven workplace with opportunities for career growth and continuous learning Competitive salary and company benefits Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. .