Support Service Program Manager/Sr. Manager (Nagar)

Experience: 10+ Years Role Overview We are looking for a Support Service Program - Manager who will manage end-to-end vendor governance and resource procurement operations. The role requires strong stakeholder coordination, vendor management expertise, commercial negotiation skills, and the ability to lead a small team while ensuring timely delivery within defined SLAs. Key Responsibilities Vendor Governance & Management - Manage end-to-end vendor governance strategies across regions/countries - Onboard, train, and engage vendors on an ongoing basis - Monitor vendor performance using defined KPIs and scorecards - Drive continuous improvement in vendor productivity and compliance RFx & Commercial Management - Lead and manage RFQ, RFP, and RFI processes for vendors - Handle country-wise rate negotiations and rate closures - Work on SLAs, SOWs, SOPs, and ensure adherence by vendors - Manage contract-related documentation and compliance Resource Planning & Delivery - Own end-to-end resource planning and allocation - Ensure timely delivery of resources within agreed SLAs - Coordinate closely with internal stakeholders to understand demand - Proactively manage risks, delays, and escalations Catalog & Process Management - Manage vendor and rate catalogues end-to-end - Ensure data accuracy and regular updates - Drive process standardization and documentation Team & Stakeholder Management - Manage and mentor a team of 45 members - Handle internal and external stakeholder management effectively - Lead escalation management and resolution - Act as a single point of contact for vendor-related matters Required Skills & Competencies - Robust experience in vendor governance and procurement - Hands-on knowledge of RFQ/RFP/RFI processes - Excellent negotiation and commercial acumen - Strong Excel skills (data analysis, tracking, reporting) - Ability to manage multiple vendors and priorities simultaneously - Excellent communication and stakeholder management skills - Proven ability to deliver under tight timelines and SLAs Preferred Experience - Experience in resource/staffing procurement or vendor management roles - Exposure to multi-country or multi-vendor environments - Prior experience in managing teams .