Application Production Support Professional (Mumbai)

Responsibilities Direct Responsibilities For a predefined applications scope take care of: o Incidents o Requests o Changes Ensure that SLA targets are met for above activities Handover to Paris teams if knowledge and skills are not available in ISPL Coordinate closely with Paris OPS teams and all other BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.) Contributing Responsibilities Contribute to the knowledge transfer with Paris OPS teams Contribute to the definition of procedures and processes necessary for the team Help build team spirit and integrate into BNP Paribas culture Contribute to the regular activity reporting and KPI calculation Contribute to continuous improvement actions Develop, implement, and manage ITSM processes based on ITIL or similar frameworks. Oversee incident, problem, change, release and project management processes. Work with cross-functional teams to ensure IT services align with business needs and service level agreements (SLAs). Conduct regular reviews of ITSM processes and recommend improvements. Manage the IT service catalog and ensure accurate documentation of services and processes. Technical & Behavioral Competencies Knowledge and experience with Devops tool including Gitlab, Kubernetes, Openshift Experience with Service Now ticketing system Knowledge on any monitoring tools (e.g., Dynatrace, SysDig, Kibana) Familiarity with database technology is required: Oracle, SQL Server or MongoDB. Capability to execute basic scripts and queries Expertise in scripting on one of these (e.g., Python, Bash, PowerShell). Familiarity with containerization technologies (e.g., Docker). Experience with any cloud platforms (preferably IBM Cloud). Understanding of ITIL or similar ITSM frameworks & tools(e.g, ServiceNow, JIRA service management) Ability to grasp functional knowledge of application Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.) Good written and spoken English Measure and identify areas for improving Quality and overall Delivery Able to communicate efficiently Valuable Team Player Specific Qualifications: APS with DevOps knowledge Skills Referential (Required knowledge, skills and abilities) Technical Skills: - Linux/Windows/SQL - Cloud - Kubernetes and Gitlab - Dynatrace, Kibana Behavioral Skills: - Ability to collaborate / Teamwork - Communication skills - oral & written - Creativity & Innovation / Problem solving - Critical thinking - Decision Making Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. .