Network Support Enginner (Mumbai)

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the worlds leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our peopleKyndrylsthat means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance If so, look no further Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks. As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role. You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. Youll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible. If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today! Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you wont find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Skills and Experience - 810 years of experience in Network & Network Security domain - BE in IT / EC / CS - Tier-3 (expert level) support for ACI, SD-WAN, Load Balancers, Firewalls, Proxies, IDS/IPS, NAC - Solid hands-on experience in network troubleshooting, performance analysis, and escalations - Ability to independently own and manage Network & Security Infrastructure support - Expertise in TCP/IP packet capture and network trace analysis - Strong experience in Routing Protocols: BGP, OSPF, EIGRP - Hands-on knowledge of L2/L3 technologies: VLAN, HSRP, Port-channel, Static Routing - Experience with MPLS VPN, Multicast, Logical Overlay, IOS-XR - Expert-level knowledge of Cisco Routing, Switching, and Troubleshooting - Hands-on experience with: - Cisco ACI, Nexus, Catalyst switches & routers - Wireless Controllers and WAP configuration/troubleshooting - Cisco routers (ASR1001-X) - Experience with Checkpoint firewall configuration and management - Hands-on experience in firewall migration - Knowledge of core network security concepts and escalation handling - Ability to handle P1 incidents and escalations - Experience working in NOC environment (ITSM/ticketing tools) - Capability to handle escalations from L2 teams - Understanding of Enterprise Network Operations & Data Center Networks - Experience with ACL configuration (port opening) - Hands-on experience in traffic diversion techniques - Experience with SD-WAN edge devices (Fortinet) - Ability to design network architecture Preferred Skills & Certifications - Experience with security technologies/tools: - Palo Alto, Firepower, Fortinet, Checkpoint - IDS/IPS, Zscaler, Sandbox, Allot - Experience supporting multiple vendor environments Certifications - CCNA / CCIE - Fortinet NSE 6 / NSE 7 Being You The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you dont meet every requirement, we encourage you to apply. We believe in growth, and were excited to see what you can bring. At Kyndryl, employee feedback has .