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Key Responsibilities : - Determines business systems objectives by studying business functions and evaluating end user requests. - Contributes business and technical analysis to help determine technical feasibility and development options. - Recommends business solutions by analyzing requirements, constructing workflow charts, reviewing system capabilities and/or writing detailed specifications. - Translates business requirements into functional specifications. - Document non-functional requirements. - Performs quality assurance testing as required. - Proficient in agile methodologies and scrum. - Create Jira epics and stories for sprint planning and backlog. - Own Jira story grooming and refinement. - Facilitate product discovery and use case requirements gathering sessions. - Enhances systems, processes, and policies by evaluating current design and recommending modifications. - Identifies problems and revises procedures. - Develops user acceptance criteria and high-level test plans and participates in acceptance testing reviews. - Identifies and documents project requirements. - Analyzes complex systems and business processes and recommends innovative solutions. - Supports business solutions that meet or exceed specified standards and end-user requirements by conducting a wide range of quality control tests and analyses. - Ensures that system tests are successfully completed and documented, and all problems are resolved. - Prepares technical reports to summarize results and/or trends. - Supports end users by writing and maintaining documentation, providing consultative support and training as needed. - Protects the Company by handling business sensitive information with appropriate confidentiality. - Delivers reliable high-performance applications and technical services. Experience : - Minimum 8 years experience in business/functional analysis and use case development. - Knowledge of Agile framework or methods (i.e., Scrum, Kanban). - Hospitality industry experience. (ref:hirist.tech) .