Business Analyst Service Management

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, youll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive. Work Model: Hybrid ISS is looking for dynamic individuals in Category Management to drive Business value by transforming contract management into a proactive, strategic, and value-driven function. Drive supplier compliance across ISS countries by transitioning non-compliant cleaning spend to the global Solenis/Diversey agreement, maximizing rebate opportunities. Develop and execute country-level business cases for preferred supplier solutions, partnering with local Procurement and Operations teams to drive adoption. Support the Cleaning Category strategy through spend analysis, benchmarking, and supplier performance tracking. Manage governance for the five-year global agreement, including KPI tracking, reporting, surveys, and Business Review Meeting (BRM) preparation. Provide ad hoc commercial and analytical support across the Group Cleaning portfolio. The ISS Digital Procurement team, collaborating to drive procurement excellence and digital transformation initiatives. Category Directors, partnering to develop and execute category strategies that deliver business value. Strategic suppliers and external partners, fostering strong relationships to support innovation, performance, and sustainable value creation. 24 years of experience in procurement, category management, strategic sourcing, or commercial analysis within a global or multi-country environment. Strong analytical and problem-solving skills, with advanced proficiency in Excel; experience with Power BI, Sievo, or similar analytics tools is an advantage.Demonstrated ability to develop data-driven business cases and present actionable insights to senior stakeholders.Apply AI to enhance Power BI reporting, process analytics, and business communications, driving greater efficiency and actionable insights.Excellent communication and stakeholder management skills, with the ability to build relationships across functions, regions, and cultures.Fluent in English (written and spoken); additional language skills are considered an asset. Personal skills you excel: Identifying opportunities for improvement through data analysis and insights. Building and maintaining strong relationships with internal and external stakeholders through excellent communication and interpersonal skills. Collaborating effectively across cross-functional teams to achieve shared business objectives. At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers employees and businesses thrive too. ISS is a Place to Be You. We look forward to receiving your application as soon as possible. .