HIring For Operation Manager (Bengaluru)

Job Purpose Supervising and monitoring Service Centre transactions and Operations in order to enhance the value of existing portfolio Job Responsibilities: Supervisory responsibility - Supervise & monitor Personal Banker & Customer Care Executive - Service Centre administration - Lobby Management - Ensure quality customer service is delivered - Resolution of customer queries/complaints - Customer service to ensure walk in customers issues - Monitor Staff productivity and give guidance on improving the same in conjunction with the Service Centre Head - Service Centre Operations and Audit Compliance Transactional responsibility - Authorize Personal Banker transactions - Cost Management and staff productivity - Responsible for Cash and Customer transactions at the Teller counters - Supervising all Non-Cash transactions - Penetration of Saving Accounts - Reconciliation and maintenance of suspense accounts register as per the required format Sales - Service Centre Merchandising - Generate business, cross sell and monitor cross sales of Personal Bankers & Customer Care Executive - Generate leads for Cross Sale - Ensure that all tellers are adequately trained on the Products of the bank. Educational Qualifications Key Skills - Graduation: - Post-Graduation: Certifications: - AMFI Certification - IRDA Certification - NCFM Certification (Optional) - CAIIB (Optional) - Internal Certification (NR Modules) - Sales and Influencing Skills - Banking Product & Process Knowledge - NRI Product and Regulatory Knowledge - Planning and Organizing Skills - Communication - Knowledge of Competition & Current trends in financial Industry. Experience Required - Minimum experience in years 3-4 yrs - Exposure to banking preferable Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) - Customers - Service Centre Team - Operations .