SENIOR RELATIONSHIP OFFICER- Home Loan

Company Name Muthoot Fincorp Limited Job Title Senior Relationship Officer, Secured & Unsecured Business Loans Grade C1 Location PAN India Reports to Business Manager, Secured & Unsecured Business Loans Span Of Control NA Job Purpose The purpose of the role is to deliver and execute customer acquisition through business development and support branch channel in managing the customer journey through sales championship, process championship and product championship. Key Job Responsibilities Deliver on Customer Acquisition through business development To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna) Work in the Area assigned by the Branch Business Manager and generate leadsCold Calling to the potential customer base to generate businessDaily Sales Calls as per the Plan submitted to BBMTo find, nurture and develop excellent relationship with the Referral Partners / ConnectorsManaging the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business To give doorstep service to customers at their residence or office.To learn the Organizations policies, and source files as per the policy.To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager To Support the Customers in terms of end -to- end loan processing.To act as the Bridge between Customers and the BranchTo be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life. To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.Retain existing live loan customers.Knowledge, Skills & Attributes Result OrientationCustomer Service & Retention FocusStrong presentation skillsRelationship Building & Stake holder ManagementProcess Knowledge/ OrientationCross Selling / Upselling SkillsBusiness DevelopmentCommunication Skills Proficiency in local language and English Culture at Muthoot Pappachan Group We do everything to gain and maintain the Trust of all the stakeholders and dont do anything to lose their Trust. Trust is the overarching Core Value, one which, our other values have been built. Our Core Values Integrity Asking oneself before saying, doing or deciding on anything, whether its passing the test of integrity. No unethical shortcuts, to save time, money and energy. Strict adherence to regulatory and other statutory bodies guidelines. Transparency in all business deals. Offer solutions to customers on the basis of their needs only. Encourage people to highlight any practices that go against this core valueCollaboration Genuinely believe & treat the organization as your family. Encourage people to build healthy professional relationship with members of other departments and functions. Welcome feedback from other departments. Encourage people from other departments to join for brainstorming sessions. Look at the big picture (organization goals) rather than limiting the vision to the individual / department goal. Help others to achieve their goals / tasksExcellence Maddeningly pursue excellence. Look for best outcomes before finalizing the approach. Maintain a constructive and critical mindset to gauge & ensure quality. Open for constructive feedback from others to refine the final output. Benchmark against the best only, should not be basis convenience. We should look for continuous improvement. Recognize and appreciate, if we observe any superior performance. Dont get settled for less at any cost display the go getter attitude. Encourage people to stretch in order to achieve excellenceBuilding on the bedrock of Core Values, below are the other key constituents of the Culture Code HonestyHumility Empathy EmpowermentAgilityOwnershipFresh Thinking & Continuous RenewalInclusionWork-Life BalanceRole Requirements Educational Qualification Graduate Experience At least 2 years experience in working in Retail Assets especially Home Loans .