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Key Responsibilities :- Mobile App Technology Strategy & Roadmap - Define and execute the technology roadmap for the BOBCARD Mobile App aligned with business, product, and customer experience objectives. - Drive mobile-first innovation and identify emerging technologies to enhance app capabilities, customer engagement, and operational efficiency. - Collaborate with Product, Business, Operations, Risk, and Compliance teams to translate business requirements into scalable technology solutions. Mobile Application Development & Delivery - Lead end-to-end mobile application development across Android and iOS platforms. - Oversee application architecture, design, development, testing, deployment, and release management. - Ensure timely delivery of new features, enhancements, and integrations while maintaining high quality standards. - Drive Agile and DevSecOps practices to improve delivery velocity and application stability. Customer Experience & Digital Engagement - Enable seamless digital customer journeys across onboarding, card servicing, payments, rewards redemption, EMI conversion, limit enhancement, add-on cards, and customer support functionalities. - Partner with UX/UI teams to improve usability, accessibility, personalization, and customer satisfaction. - Monitor customer feedback, app store ratings, and digital complaints to identify and address improvement opportunities. Mobile Platform Performance & Reliability - Establish proactive monitoring frameworks for app performance, uptime, crash analytics, and transaction success rates. - Drive resolution of production issues and ensure optimal application performance and availability. - Define and track key metrics including app adoption, engagement, retention, conversion, crash rates, and response times. Technology Architecture & Integration - Define and maintain scalable mobile application architecture leveraging APIs, microservices, middleware, and cloud technologies. - Ensure seamless integration with core card management systems, payment gateways, CRM platforms, fraud systems, and third-party service providers. - Drive modernization initiatives to enhance scalability, security, and performance. Security, Risk & Regulatory Compliance - Implement secure mobile application development practices and ensure compliance with RBI, NPCI, PCI-DSS, and data privacy requirements. - Establish robust authentication, authorization, encryption, and fraud prevention mechanisms. - Collaborate with Information Security and Risk teams to conduct vulnerability assessments and security reviews. Vendor & Stakeholder Management - Manage relationships with mobile technology vendors, implementation partners, and service providers. - Evaluate new technology solutions and ensure optimal vendor performance and cost efficiency. - Work closely with senior business stakeholders to prioritize initiatives and deliver measurable business outcomes. Team Leadership - Build and lead a high-performing mobile technology team comprising architects, developers, QA, DevOps, and support professionals. - Foster a culture of innovation, accountability, customer-centricity, and continuous improvement. - Mentor team members and drive capability development in mobile technologies and digital platforms. Applicants should possess the following attributes: - Robust experience in mobile application development and delivery across Android and iOS platforms. - Deep understanding of mobile application architecture, APIs, microservices, cloud technologies, middleware (ESB), and integration frameworks. - Experience managing large-scale consumer-facing mobile applications with high transaction volumes. - Strong knowledge of mobile performance optimization, app security, CI/CD pipelines, DevSecOps, and application monitoring tools. - Hands-on experience with digital banking, credit cards, payments, fintech, or BFSI mobile platforms. - Understanding of RBI guidelines, PCI-DSS standards, cybersecurity frameworks, and regulatory compliance requirements. - Proven track record of delivering mobile technology transformation initiatives and customer-centric digital solutions. - Excellent stakeholder management, leadership, communication, and vendor management skills. - Ability to manage technology teams, project budgets, and complex cross-functional programs. - Strategic mindset with a focus on innovation, customer experience, scalability, and business outcomes. Preferred Experience - 12+ years of experience in Digital Technology, Mobile Engineering, or Digital Platform Development. - Prior experience in Banking, Credit Cards, Payments, FinTech, or Digital Financial Services organizations. - Experience in managing mobile app ecosystems serving large customer bases and driving digital adoption. .