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Desktop Engineer L2

Gravia Technologies · Noida

📅 09/08/2026
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Job Summary We are looking for an experienced L2 Desktop Engineer to provide advanced technical support for desktops, laptops, operating systems, and end-user applications You will handle escalated issues from L1 support, troubleshoot complex problems, and ensure smooth IT operations for users Key Responsibilities Troubleshoot and resolve escalated desktop, laptop, printer, and peripheral issues Supported VIP users Should be able to run OEM diagnosis, replace part in laptop/desktop Install, configure, and maintain operating systems and applications Support end-users with hardware and software problems, both onsite and remotely Perform system upgrades, patches, and preventive maintenance Manage user accounts, permissions, and access rights Document technical issues and solutions in the ticketing system Ensure compliance with IT policies and security guidelines Qualifications & Skills Bachelors degree in IT, Computer Science, or related field (or equivalent experience) 5+ years of experience in desktop support or IT service desk roles Strong knowledge of Windows OS, MS Office, and common business applications Familiarity with Active Directory, Exchange, and remote support tools Good understanding of networking basics (TCP/IP, DNS, DHCP) Strong problem-solving and communication skills Ability to work under pressure and manage multiple priorities .
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