L2 Application Support Consultant

Overview:The L2 Application Support Consultant plays a crucial role in providing technical support for applications and systems to ensure smooth operations and customer satisfaction. They are responsible for investigating and resolving complex issues, collaborating with various teams, and maintaining documentation. Detailed JD Role: L2 Application Support ConsultantLocation: Mumbai/Pune/Bangalore/ChennaiExperience : 3 to 6 yearsWork Mode: Work from Office Notice period: Immediately or max 10 days.Domain - Production Support Required Skills: Java, PL/SQL, Unix, Azure Cloud, DevOps Other Skills: Application Support Experience Key Responsibilities:Provide technical support and troubleshooting for application issuesInvestigate and analyze complex problems, implementing effective solutionsCollaborate with L1 support and development teams to escalate and resolve issuesEnsure timely and effective communication with customers regarding support issuesPerform root cause analysis and provide permanent solutions for recurring problemsContribute to the creation and maintenance of support documentation and knowledge baseParticipate in on-call support rotation and handle critical incidentsManage and prioritize support tickets and escalationsConduct regular system monitoring and performance optimizationParticipate in application deployment and release management processesStay updated with the latest technologies and industry trends relevant to application supportAssist in the training and mentorship of junior support staffCollaborate with cross-functional teams to improve overall system and application performanceContribute to the continuous improvement of support processes and proceduresAdhere to SLAs and KPIs related to application support and incident managementRequired Qualifications:Bachelor's degree in Computer Science, Information Technology, or a related field3+ years of experience in application support or related technical rolesStrong knowledge of SQL and database managementProficiency in UNIX/Linux environments and scripting languagesExcellent problem-solving and analytical abilitiesSolid understanding of ITIL framework and incident management processesExperience with enterprise application monitoring and alerting toolsStrong communication and customer service skillsAbility to prioritize and manage multiple tasks in a fast-paced environmentKnowledge of software deployment and release management processesFamiliarity with IT service management (ITSM) toolsCertifications such as ITIL, CompTIA, or Microsoft are a plusAbility to work effectively in a team and independently with minimal supervisionFlexibility to participate in on-call rotations and off-hours support as neededDesire to continuously learn and adapt to new technologies and tools .