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Role & responsibilities - Resolve production issues quickly and engage additional resources when needed to restore service. - Prioritize issues effectively based on business impact and urgency. - Monitor trading platform components across all asset classes and contribute to improving the efficiency of monitoring tools. - Support and maintain both Production and UAT environments. - Communicate clearly and professionally with users onsite and remotely. - Document system components, processes, and future enhancements. - Work closely with Development teams to ensure smooth handover of new systems and releases to Support. - Provide clear updates on outages and incidents to the business. - Support regulatory and reporting requirements. - Identify operational risks and help close any gaps. - Ensure team members receive required training. Qualifications - 5+ years of application support experience on Linux servers - Good knowledge of FIX protocol - Network troubleshooting and protocol knowledge - Basic Python or any automation exposure (desirable) - Any experience capturing packets and any server performance tuning is useful but not mandatory. - Strong appetite for learning new technologies and tools. - Any knowledge of FX, US Treasuries, or Futures markets is practical. - Foundational trading concepts (bid/ask, spread, order flow, market data) - Strong customerservice mindset with excellent communication skills. .