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We're Hiring | Twilio Voice Technical Product Owner Location: Remote Eligible Locations: USA | Canada | Mexico | Brazil Duration: Long-Term Contract Experience: 12+ Years (Must Have) We are looking for an experienced Twilio Voice Technical Product Owner with a strong background in Contact Center platforms and Healthcare to drive product strategy, requirements, reporting, and technical solutions. Mandatory Skills Twilio Voice Twilio IVR Inbound & Outbound Twilio Insights & Analytics Contact Center Platforms Technical Product Ownership Experience with Provider / Payer / Healthcare Operations Healthcare domain experience Robust understanding of Contact Center Reporting & Analytics Technical & Product Skills - 10+ years of experience as a Technical Product Owner - Strong SQL and database knowledge , including handling complex queries and data requirements - Experience with end-to-end Contact Center reporting - Hands-on exposure to Twilio Insights reporting and analytics - Ability to translate complex business requirements into clear User Stories and Acceptance Criteria - Strong stakeholder management and communication skills - Ability to work effectively with demanding business and technical stakeholders - Understanding of Healthcare compliance requirements related to reporting Key Responsibilities Define and manage product requirements for Twilio Voice and Contact Center solutions Collaborate with business, technology, and operational teams Translate business needs into detailed user stories and acceptance criteria Drive reporting and analytics requirements using Twilio Insights Analyze data and reporting requirements using SQL Support Contact Center operations across Provider, Payer, and Healthcare environments Ensure solutions align with healthcare reporting and compliance requirements Locations USA Key: Resume and LinkedIn profile should have matching information . Interview Process 1st Round: 30-Minute Screening 2nd Round: Indium Technical Interview 3rd Round: Client Interview Interested Please send me your updated resume or connect with me directly. Feel free to like, comment, or share this chance with your network! .