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Description: Job Summary: We are seeking a dynamic and experienced Senior to lead our client relationship and growth initiatives across key accounts in the ServiceNow IT services ecosystem. This role involves strategic oversight of the account management team, driving customer satisfaction, revenue growth, and operational excellence across the account portfolio. The ideal candidate will have a proven track record in leading high-performing sales/account management teams, deep understanding of IT services, and experience working with platforms like ServiceNow or Salesforce. Key Responsibilities: Team Leadership & Development: - Lead, mentor, and manage a team of Account Managers focused on delivering value to enterprise clients. - Set clear goals, track performance metrics, and support professional development of team members. - Foster a high-performance, customer-first culture across the team. Strategic Account Oversight: - Provide strategic direction and oversight on key client relationships across the teams portfolio. - Support Account Managers in developing and executing account growth strategies. - Serve as an escalation point for high-stakes issues or opportunities. Customer Success & Retention: - Ensure consistent, high-level client satisfaction across all managed accounts. - Drive initiatives to improve Net Promoter Scores (NPS), renewals, and service adoption. - Oversee delivery quality, customer feedback loops, and satisfaction metrics. Revenue Growth & Expansion: - Own team-level revenue targets across renewals, upsells, and cross-sells. - Collaborate with sales leadership to align account growth strategies with broader business goals. - Identify opportunities for solution expansion within strategic accounts. Partner & Ecosystem Engagement: - Guide the team in partner-led sales motions, especially with ServiceNow, Salesforce, and system integrators (SIs). - Build strong relationships with technology and service delivery partners to drive joint go-to-market strategies. Operational & P&L Management: - Manage team budgets, forecasting, and reporting in alignment with leadership expectations. - Maintain accountability for team performance against sales KPIs and client success metrics. Stakeholder Collaboration: - Work cross-functionally with delivery, marketing, sales, and leadership teams to ensure a seamless customer experience. - Participate in strategic planning and business reviews with internal and external stakeholders. Qualifications: - 16+ years of experience in IT services sales or account management, with at least 5 years in a leadership role. - Strong knowledge of ServiceNow, Salesforce, or similar enterprise platforms. - Proven track record of leading high-performing account management teams and delivering on revenue targets. - Experience in partner-led sales, co-selling with OEMs or system integrators. - Excellent communication, negotiation, and stakeholder management skills. - Bachelor's degree required; MBA or relevant certifications a plus. Preferred Traits: - Strategic thinker with a customer-centric approach. - Strong analytical and forecasting capabilities. - Ability to thrive in a fast-paced, matrixed organization. .
Most are in India and the US. Here's how to pick the right one for you.
74.689Jobs
17.483IN
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WorkMundi's database shows 74,689 open sales positions globally. India leads with 17,483 jobs, followed by the US with 13,876. If you're open to geography, you have real options — but the sheer number means you need a filter. Don't apply to everything. Pick a country, a company size, and a sales model that matches what you actually want to do.
Almost 8 in 10 of these ads have their text written in English. That's useful for reading the job description and understanding what you're signing up for. But it tells you nothing about whether the role requires you to speak English with customers, partners, or your team. Ask the hiring manager directly during your first conversation.
The employers posting the most are boxlunch, SIMPLE RECRUIT, FlexBoard, and tmobile. If you see their name on a listing, you know they're actively hiring. That can work in your favor — high-volume recruiters often move faster. But volume also means competition. Your application needs to stand out.
Sales interviews almost always include a version of this: 'Tell me about a time you lost a deal. What did you learn?' Prepare a real story where you take ownership of what went wrong and what you'd do differently. Hiring managers want to see you learn, not just win.