ServiceNow Development Team Lead

The next part of your journey is right around the corner with The Standard India . A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer first mindset and an intentional focus on building strong teams across the nation, weve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture, focused on operational excellence, thrives thanks to remarkable people united by compassion and a customer first commitment. Are you ready to make a difference Job Summary The ServiceNow Development Team Lead is responsible for leading the delivery, support, and continuous enhancement of the ServiceNow platform while managing a team of developers and administrators. This role combines technical leadership with hands-on development, overseeing the planning, design, development, testing, deployment, and operational support of ServiceNow solutions across the enterprise. Working closely with Product Owners, ITSM Process Owners, business stakeholders, and platform teams, the Team Lead is accountable for managing team workloads, Agile delivery processes, sprint planning, backlog prioritization, resource allocation, and release coordination to ensure high-quality, timely delivery of platform capabilities. The role also partners with leadership to develop strategic roadmaps, evaluate business requirements, and identify innovative solutions that leverage ServiceNow capabilities, AI, automation, and workflow optimization to improve operational efficiency and business outcomes. In addition to providing people and technical leadership, the Team Lead establishes development standards, promotes ServiceNow best practices, oversees platform governance and quality assurance, and drives continuous improvement across platform operations and delivery processes. The successful candidate is a hands-on leader who balances development responsibilities with team leadership, ensuring reliable platform operations, scalable solutions, and effective execution of the organization's ServiceNow strategy. * Ability to work onsite in Bengaluru, India is a requirement of the role. * * Hybrid role: onsite presence is required for key business engagements; remote flexibility applies based on team and business needs. * Skills and Background Youll Need Education Required: High School diploma Preferred: Bachelor's degree in software engineering, Computer Science, or Information Systems Experience Required 5+ years of hands-on ServiceNow ITSM, ITOM, ITAM and IRM development experience in a production/enterprise environment 2+ years in a technical lead / lead developer / team lead capacity (formal or informal) 2+ years working in Agile/SAFe Agile using Jira or similar tools 5+ years as a Flow Designer experience, and proven delivery/production support in an enterprise environment. Preferred 2+ years deploying and managing Service Maps Required Certifications ServiceNow Certified Application Developer (CAD) Certified System Administrator (CSA) Preferred Certifications ITIL V4 Foundations Key Responsibilities Balanced role with approximately 60% hands - on ServiceNow development and 40% technical and team leadership Key Responsibilities Lead and mentor ServiceNow developers and administrators, supporting team growth and performance. Manage Agile delivery processes including backlog management, sprint planning, and release coordination. Design, develop, and support ServiceNow solutions, integrations, and platform enhancements. Collaborate with stakeholders to translate business needs into scalable technical solutions. Drive adoption of AI, automation, and workflow capabilities, including technologies such as Now Assist, Predictive Intelligence, Virtual Agent, and IntegrationHub. Establish and enforce development standards, architectural principles, and ServiceNow best practices. Ensure platform security, compliance, testing, documentation, and production readiness. Support strategic platform planning, technical roadmaps, upgrades, and continuous improvement initiatives. Key Behaviors of a Successful Candidate Adaptability: Adjusts quickly to changing priorities and sees possibilities in evolving circumstances. (Template baseline) Independence: Opera .