Servicenow - Moveworks AI - Manager

At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY-ServiceNow - Manager As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves clients problem. The opportunityWere looking for Lead Architect with expertise in ServiceNow Implementation and specifically Moveworks AI to join the EYD GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth. The architect designs and owns the AI front door experience for employees, where Moveworks acts as the primary conversational layer over ServiceNow processes. Ensure naturallanguage requests raised in Teams/Slack/Employee Centre are accurately translated into governed ServiceNow workflows. Key focus areasDesigning intenttoaction mappings between Moveworks AI Assistant and ServiceNow (ITSM, HRSD)Structuring knowledge bases, service catalog items, and record producers to be AIconsumableReducing ticket intake by enabling autonomous resolution for L1/L2 use cases (passwords, access, FAQs)Your key responsibilitiesPerforms Configuration/Customization of the ServiceNow system, including creation workflowsArchitecting endtoend AI agents that combine:Moveworks Reasoning EngineServiceNow workflows, approvals, and policiesDefining when the AI resolves fully vs. hands off to human agentsPerforms integrations and process automation using Orchestration, Web Services, Soap calls, etc.Load, manipulate and maintain data between ServiceNow and other systems as neededGathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentationWork with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as neededMust analyse and fully understand user stories and internal procedures to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releasesOwn Architectural reviews, quality reviews and technical documentationPerforms system and integration testing with sample and live dataSkills and attributes for successDeep understanding of Moveworks AI Assistant & Enterprise SearchExperience designing conversational flows that replace portals/formsHandson experience with MoveworksServiceNow integration architectureAuthentication protocols such as IAM/Active Directory / LDAP or SiteMinder federation /AzureIntegrating with internal and external applications and systemsImplementation experience on any of the following applications on ITSM, HRSD, Service Portal, Agentic AI, Gen AI.Disciplined Agile Delivery software release build/deploy processesTo qualify for the role, you must haveCollege degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiencesApproximately 10+ years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the periodServiceNow CSA certification is mandatory, CIS-HRSD is favourableIdeally, youll also haveExperience on SDLC or TFS or JIRA or equivalent tool to maintain stories.Knowledge about ServiceNows latest versions features.What we look forA Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environmentAn opportunity to be a part of marketleading, multidisciplinary team of 1000+ professionals, in the only integrated global transaction business worldwide.Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industriesWhat working at EY offersAt EY, were dedicated to helping our clients, from start-ups to Fortune 500 companies - and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues aroundOpportunities to develop new skills and progress your careerThe freedom and flexibility to handle your role in a way thats right for youEY | Building a better working world EY is building a better .