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We're Hiring | Quality Analyst - Telesales (Motor Insurance) Are you passionate about improving sales quality and ensuring process excellence Join our team as a Quality Analyst - Telesales and play a key role in enhancing customer interactions and sales performance. Locations: Bangalore & Indore Salary: Bangalore: 34,000 In-hand/month Indore: 32,000 In-hand/month Key Responsibilities: Monitor and audit telesales calls for Motor Insurance. Evaluate communication, compliance, product knowledge, and process adherence. Provide feedback and coaching to improve agent performance. Maintain quality scorecards, audit reports, and compliance records. Identify quality gaps and recommend corrective actions. Coordinate with Operations and Training teams to improve process quality. Participate in quality calibration sessions. Eligibility: Graduate (Any Discipline) Minimum 1 year of experience as a Quality Analyst in a Sales Call Quality team Experience in Insurance processes preferred Valuable knowledge of IRDAI compliance guidelines Strong communication, analytical, and listening skills Basic to Advanced MS Excel knowledge preferred Interested candidates can share their updated resume at: pragti.saxena@cielhr.com .