Client Relationship Manager, Credit Services (Goregaon)

Greetings from Anand Rathi Global Finance!! We are looking for Credit Manager Retention profile and below is the brief JD Key Responsibilities Credit Assessment - Evaluate loan applications as per the organization's credit policy. - Analyze customer financials, income, banking, and repayment capacity. - Verify KYC, income documents, property documents, and credit bureau reports. - Conduct risk assessment and recommend approval, rejection, or deviation. - Ensure compliance with internal policies and regulatory guidelines. Retention & Customer Management - Follow up with customers whose files are pending or likely to be cancelled. - Understand customer concerns and resolve issues to improve loan conversion. - Coordinate with Sales, DSAs, Operations, Legal, Technical, and Business teams for faster processing. - Retain customers by explaining product features, interest rates, eligibility, and documentation requirements. - Work on reducing customer drop-offs (Top of the Funnel to Bottom of the Funnel conversion). Portfolio Monitoring - Track pending login files and sanction cases. - Monitor loan pipeline and ensure timely disbursement. - Maintain turnaround time (TAT) for credit decisions. - Ensure quality of the loan portfolio while meeting business targets. MIS & Reporting - Prepare daily MIS on login, sanction, rejection, retention, and disbursement. - Track customer follow-ups and pending cases. - Analyze rejection reasons and recommend corrective actions. Location : Mumbai Interested candidate may share profile at .