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Databuzz is Hiring for CCAI Operations Engineer (L3 Escalation) IVR/Telephony Pan India -8+yrs If Interested, Please mail your profile to with the below details. About DatabuzzLTD: Databuzz is One stop shop for data analytics specialized in Data Science, Big Data, Data Engineering, AI & ML, Cloud Infrastructure and Devops. We are an MNC based in both UK and INDIA. We are an ISO 27001 & GDPR complaint company. Notice Period/LWD - (Candidate serving notice period will be preferred) Job Title: CCAI Operations Engineer (L3 Escalation) IVR/Telephony Location: Pan India Experience: 8+yrs Job Title: CCAI Operations Engineer (L3 Escalation) IVR/Telephony Job Description: We are seeking a highly skilled Operations Engineer to manage advanced troubleshooting, root cause analysis, and operational stability of our Google Contact Center AI (CCAI) platform integrated within a largescale enterprise IVR ecosystem. This role serves as the L3 escalation point for complex production incidents, ensuring high availability and performance across telephony and cloud systems. Key Responsibilities: - Act as L3 escalation point for production issues impacting IVR and CCAI flows. - Perform deepdive troubleshooting across: - Dialogflow CX / ES (Must Have) - SIP/Telephony integrations (Must Have) - Middleware APIs / orchestration layers (Nice to Have) - Correlate issues across multiple systems (telephony, cloud services, APIs). - Conduct log analysis & root cause identification using: - Google Cloud Logging (Stackdriver) Must Have - Dialogflow interaction logs Must Have - Telephony/SIP logs (Genesys or similar) Nice to Have - Identify and resolve patterns such as: - Intent misfires - Latency spikes - API failures/timeouts - Authentication/token errors - Perform endtoend trace analysis to ensure operational stability. Required Skills & Experience: - 58 years of experience in Contact Center / IVR Operations. - Solid expertise in Google CCAI, Dialogflow CX/ES. - Handson experience with SIP/telephony protocols. - Proficiency in cloud infrastructure (GCP) and observability tools. - Excellent skills in log correlation, troubleshooting, and RCA. - Knowledge of middleware/API orchestration layers (preferred). Regards, Kranthi Senior Technical Recruiter. .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.