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Technical Support Engineer SCC (State Call coordinator) (Ahmedabad)

Rigved Technologies · Ahmedabad

🌐 Remote📅 09/08/2026
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Technical Support Engineer- SCC (State Call Coordinator) Module : Field Location : Chennai, Ahmedabad, Hyderabad Experience : 2+ years of experience Skill Required - Proven work experience as a Technical Support Engineer - Familiarity with remote desktop applications and help desk software - Excellent problem-solving and communication skills - Ability to provide step-by-step technical help, both written and verbal - Valuable understanding of computer systems, mobile devices and other tech products - Ability to diagnose and troubleshoot basic technical issues Roles & Responsibilities - Week off depends upon roster/No Fixed Saturday/Sunday & Holiday off. - Call Coordination, Assignment, Team Management. - Remote Technical Help to Field Engineers - Ensure the calls are closed within the SLA timeframes - Escalate to RC if any assistance is required for any call - Coordinate with respective Central support teams & vendor for resolving calls - Ensure timely updates are given to RRL State team on any activities & tasks assigned .
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