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We are looking for a customer-focused and communication-skilled E-mail & Chat Support Executive to handle customer queries through email and live chat. The candidate will be responsible for providing accurate information, resolving customer issues, and ensuring a positive customer experience. Key Responsibilities Respond to customer queries through email and live chat in a timely and professional manner. Understand customer concerns and provide appropriate solutions. Handle complaints, requests, and service-related issues efficiently. Maintain accurate records of customer interactions and complaints. Follow up with customers to ensure proper resolution of their issues. Coordinate with internal teams for unresolved or technical queries. Maintain professional communication and customer service standards. Achieve assigned response time, resolution time, and customer satisfaction targets. Escalate complex issues to the appropriate department or supervisor. Prepare basic reports related to customer queries and support activities. Compensation: 28,000.00 - 35,000.00 per month Work Location: Remote .