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Customer Service U.S. Support (Voice Process) We are looking for an experienced Customer Service Professional to support U.S. & canadian consumers through high-quality phone interactions. Mandate Experience: 5+ years in customer service, preferably in a contact center or B2C environment. Experience in inbound voice process handling international customers Key Responsibilities: Deliver clear, fluent, and skilled communication with solid active listening and cultural awareness. Provide first-level support for product inquiries, warranty questions, and basic HVAC-related issues (training provided). Accurately log cases in Salesforce while multitasking during live calls. De-escalate challenging situations and ensure a positive customer experience. Prioritize and manage highvolume inquiries with solid organization and time management. Skills & Competencies: Excellent verbal & written English communication. Strong customer focus, empathy, patience, and conflictresolution skills. Proficiency in any CRM tool; strong multitasking ability. Shift: Ability to work U.S. business hours (8:00 AM 6:00 PM CST). NOTE Candidates who previously attended the interview for this position will not be eligible for this interview .