Customer Experience Representative

Company Description Zinque Boutique Patisserie is a cloud-based French patisserie located in Bandra West, Goregaon West & Lower Parel West Mumbai. We are an egg- free patisserie specialising in Entremets, cakes, Chocolates and croissants . We would request only those candidates to apply who live in Mumbai. Role Description This is a full-time on-site role for a Customer Service Executive based in Mumbai. The role involves assisting customers with inquiries, providing exceptional service, enhancing customer satisfaction, and addressing concerns promptly. Responsibilities include managing customer interactions, ensuring a seamless experience, and presenting Zinque's products with care and professionalism. Additional tasks may include maintaining customer relationships, Maintain customer records & follow-ups and addressing feedback effectively. Coordinate with internal teams for smooth order processing. Qualifications - Strong customer-focused skills, including Customer Service, Customer Satisfaction, and Customer Support Proficiency in Customer Service Management and handling customer inquiriesExceptional interpersonal and communication skillsProblem-solving abilities and a positive attitude towards challenging situationsPrevious experience in hospitality or retail is an advantageAbility to work in a fast-paced environment and adapt to changing demandsProficiency in multiple languages is a plusPositive attitude and willingness to learnBasic computer knowledge MONTHLY SALARY : 15000 per month .