Customer Success Manager | Enterprise SaaS | FinTech

Customer Success Manager | Enterprise SaaS | FinTech Company: AINXT Technovations Pvt. Ltd. Location: Thane, Maharashtra Work Mode: Work From Office (WFO) Experience: Minimum 5 Years (Mandatory) CTC: 1518 LPA About AINXT AINXT is an AI-powered RegTech and Enterprise SaaS company offering Digital Onboarding, KYC & Identity Verification APIs, Voice AI, Agentic AI, and Enterprise Automation solutions for BFSI, FinTech, NBFC, Insurance, and Enterprise clients. Job Summary We are looking for an experienced Customer Success Manager to manage enterprise customers throughout their lifecyclefrom onboarding and implementation to adoption, retention, renewals, and business growth. Key Responsibilities Manage end-to-end customer onboarding and implementation. Build and maintain relationships with enterprise clients and key stakeholders. Coordinate with Product, Engineering, QA, Support, and Sales teams. Drive product adoption, customer satisfaction, and retention. Handle customer escalations and ensure timely resolution. Conduct business reviews, product demos, and training sessions. Identify upselling and cross-selling opportunities. Required Skills Minimum 5 years of experience in Customer Success (Mandatory). Experience with Enterprise SaaS, FinTech, RegTech, API, or Technology products. Strong client relationship and stakeholder management skills. Good understanding of SaaS platforms and API-based solutions. Excellent communication and project coordination skills. Experience with CRM tools is preferred. Preferred Background Candidates from FinTech, RegTech, SaaS, BFSI, Banking, NBFC, Payment Solutions, Digital Onboarding, Identity Verification, or Enterprise Software companies will be preferred. Qualification Bachelor's Degree in Engineering, IT, Computer Science, Business Administration, or a related field. MBA is an added advantage. Why Join AINXT Work on cutting-edge AI and Enterprise SaaS products. Opportunity to work with leading Banks, NBFCs, and FinTech companies. Fast-growing organization with excellent learning and career growth opportunities. Keywords: Customer Success Manager, Enterprise SaaS, FinTech, RegTech, API, Customer Success, Client Relationship Management, Enterprise Accounts, KYC, Digital Onboarding, Identity Verification, Account Management. Apply Now Interested candidates can share their updated resume at: nikita.pophali@ainxttech.com Location: Thane, Maharashtra (Work From Office) CTC: 1518 LPA | Experience: Minimum 5 Years (Mandatory) .