Program Manager Technical Support

Program Manager Technical Support | Enterprise Product Support | SaaS | Pune | Immediate Joiners Preferred Job Title - Program Manager Technical Support / Enterprise Product Support / SaaS Industry - IT Services | SaaS | Enterprise Software | Technical Support | Product Support Job Type - Full-Time Location - Hinjawadi, Pune Experience - 15+ Years Salary - 50,000 80,000 per Month Joining - Immediate Joiners Preferred YouTube Trending Ads for Pagaar India https://youtube.com/shorts/iyNgqG1K4g4 si=UcJoNgvnU-VQYH7o https://youtube.com/shorts/wNvBj2ErubY si=ulkCaLqU-e5XFOeQ Job Summary We are seeking an experienced Program Manager Technical Support / Enterprise Product Support / SaaS to lead and manage enterprise customer support operations. The ideal candidate should have 15+ years of experience in technical support, SaaS products, enterprise application support, stakeholder management, and cross-functional program delivery. This is an excellent opportunity for professionals looking to lead high-performing support teams and drive customer success in a fast-paced technology environment. Key Responsibilities Lead enterprise technical support and SaaS product support programs. Manage end-to-end customer support operations and service delivery. Drive customer success and improve customer satisfaction (CSAT). Coordinate with engineering, product, and operations teams. Manage incident response, escalations, and root cause analysis. Develop and monitor KPIs, SLAs, and support metrics. Mentor and lead technical support teams. Improve support processes through automation and best practices. Prepare executive reports, dashboards, and operational reviews. Ensure timely resolution of enterprise customer issues. Required Skills Enterprise Product Support Technical Support Management SaaS Support Program Management Customer Success Service Delivery Management Incident & Problem Management Stakeholder Management Escalation Management ITIL Framework Project Management Team Leadership SLA & KPI Management Process Improvement Excellent Communication Skills Eligibility Bachelor's or Master's Degree in Computer Science, IT, Engineering, or a related discipline. 15+ years of experience in Technical Support, Enterprise Product Support, SaaS, or Program Management. Strong leadership, analytical, and customer management skills. Experience managing enterprise support teams and large-scale customer programs. Immediate Joiners Preferred. Why Join Competitive Salary Package Leadership Role with Enterprise Products Career Growth Opportunities Exposure to Global Customers Professional & Collaborative Work Environment Learning & Development Opportunities Long-Term Career Stability Apply Now Share your updated resume: ashfaq_ali@persistent.com Immediate Joiners Preferred! .