Remote Customer Success Manager, Major Accounts (Future Opportunities)

Note: The job is a remote job and is open to candidates in USA. Fullpath is a fast growing tech company in the automotive space, seeking a skilled Customer Success Manager to join their Major Accounts team. This role involves building relationships with clients, ensuring exceptional service, and working in a data-driven environment to achieve business goals. ResponsibilitiesBuilding the front-line relationship for our customers (dealerships) and liaising with external and internal stakeholders as neededExecuting a framework to communicate ROI proactively - identifying risks and minimize churnAnalyzing our customers' performance based on data and working with the customers to optimize successInfluencing our customers' future lifetime value through high product adoption, satisfaction, and overall customers' healthCollaborating with cross-functional teams to develop plans that meet the needs of our customers and optimizing revenue opportunitiesUnderstanding our customers business models and industries to best position adaptive insights to support their business goalsSkills Must have experience working with Enterprise-level Automotive customers such as large dealer groups or OEMsExperience in digital advertising with Google AdWords and Facebook AdvertisingMust hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAXHigh level of competency working with data to drive business focus and decision-makingAbility to build and implement follow-up processesExperience working with CRM systemsIndependent problem-solving skills and adaptivity to changeExcellent verbal and written communication skillsStrong work ethic and high energy levelsLegal authorization to work in the United States without the need for employer sponsorship now or in the futureAbility to sit for extended periods and perform extensive computer work, both of which are key aspects of this roleAbility to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivityRegular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communicationBenefitsMedicalDentalVisionDisabilityLife/AD&DEAP15 vacation days per year to start80 hours of sick leave12 paid holidaysPaid parental leave401k with company matchFlexible, family-friendly environment that supports work-life balanceCompany Overview Fullpath is an AI-powered customer data and marketing platform for automotive dealerships. It was founded in 2015, and is headquartered in Miami, Florida, USA, with a workforce of 51-200 employees. Its website is https://fullpath.com. .