Customer support Executive Real Estate group(Moshi) (Pune)

We are seeking a dedicated and customer-focused Customer Support Executive to join our Real Estate Group. The role involves handling customer queries, managing property-related documentation, ensuring smooth communication between clients and internal teams, and providing an excellent customer service experience throughout the sales and post-sales process. Key Responsibilities: 1. Customer Interaction & Query Resolution - Act as the first point of contact for all customer inquiries (calls, emails, walk-ins). - Provide accurate and timely information regarding projects, pricing, documentation, and possession. - Address complaints and ensure quick resolution while maintaining a positive customer experience. - Sales & Post-Sales Support - Assist the sales team with customer follow-ups, booking confirmations, and agreement documentation. - Coordinate with customers for payments, loan documentation, and registration formalities. - Maintain regular communication with clients regarding project updates, handovers, and possession schedules. - Relationship Management - Build long-term relationships with customers to enhance brand loyalty. - Ensure high levels of customer satisfaction by proactive support and assistance. - Gather feedback from customers and share insights with management for process improvements. - Coordination with Internal Teams - Work closely with sales, legal, accounts, and project teams for customer requirements. - Ensure proper documentation, records, and customer data management in CRM systems. - Support in organizing site visits, client meetings, and handover events. - Reporting & Documentation - Maintain customer interaction logs, complaints, and resolution records. - Prepare MIS reports on customer support activities and share with management. - Ensure compliance with company policies and real estate regulatory requirements (RERA). .