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Roles and Responsibilities : - Handle customer inquiries, resolve issues, and provide solutions via phone calls in Telugu language. - Meet or exceed performance targets for AHT (Average Handling Time), CSAT (Customer Satisfaction), SLA (Service Level Agreement) and shrinkage. - Provide excellent customer service by understanding their needs and concerns while maintaining a high level of professionalism. - Collaborate with team members to achieve common goals and objectives. Job Requirements : - 1-5 years of experience in BPO/Call Centre environment handling domestic customers. - Robust knowledge of Telugu language is required for this role. - Ability to meet performance targets such as AHT, CSAT, SLA & shrinkage. .