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We are currently looking for an experienced French Team Leader to join our team! Process: Travel, Ticketing Domain (Blended) Location: Thane Job Type: Full-time (On-site) Shift - Rotational Shift (Including Night Shifts) Working Days - 5 days working | 2 rotational week-offs Qualification - HSC & Graduate Immediate Joiners preferred! DUTIES AND RESPONSIBILITIES: - Candidates who are currently working as agents (Customer Support) with more thane 3+ yrs of experience can also apply for this position. -Monitor and achieve SLAs, AHT, CSAT, and other key performance metrics. - Coach, mentor, and conduct performance reviews for team members. - Handle escalated customer queries and ensure timely resolution - Minimum 3 years experience as a Team Leader in BPO - Fluency in French (C1) & good English level - Strong leadership & team management skills - Experience in performance management & KPIs - Send attendance reports daily. (Monitor and communicate to your OM the attendance and tardiness of agents). - Work to maintain performance expectations brainstorm ways of meeting expectations if performance is below standard. Interested candidates can connect with- Simran Rana - 9137514621 or can share resume on simran.rana1@teleperformancedibs.com .