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- 4+ years in BPO with International Outbound Collection experience is preferred. - 2+ years documented experience as Team Lead is required. - Experience into Outbound Collections background is added advantage. - Proficient in BPO metrics: Shrinkage, Attrition & AHT. - Solid understanding of key customer experience metrics: NPS, Repeat, Churn, Utilization & Occupancy - Shifts: Rotational Shifts / Rotational Week offs Note: Interested candidates can drop your resume to below email id. Email id: Contact Number: 7358342513 .