Customer Onboarding Specialist

Company Description The Visual Evidence Lab at the University of Colorado Boulder is a collaborative initiative focused on advancing equitable and responsible uses of video and AI in the legal system. Founded and directed by Sandra Ristovska, the Lab builds networks among scholars, judges, attorneys, forensic experts, media makers, journalists, and human rights practitioners. Its work centers on asking critical questions and conducting research into how visual evidence can support consistency and fairness in court proceedings. Team members contribute to research, outreach, and practical frameworks that guide legal professionals in applying visual evidence ethically and effectively. Role Description The Customer Onboarding Specialist is a full-time, remote role responsible for guiding new partners and clients through the onboarding process for the Labs programs, tools, and research initiatives. Day-to-day tasks include managing onboarding communications, scheduling and facilitating introductory calls, and providing clear guidance on available resources and workflows. The specialist will gather and analyze client needs, document requirements, and coordinate with internal stakeholders to ensure a smooth, timely onboarding experience. This role will also track onboarding metrics, develop standardized onboarding materials, and continuously refine processes based on feedback. The position requires close collaboration with research and administrative teams to ensure that external partners are supported, informed, and engaged from initial contact through full integration into the Labs activities. Qualifications Strong interpersonal and communication skills, with the ability to build trust and rapport with diverse stakeholders.Demonstrated experience in customer onboarding or client onboarding, preferably in academic, nonprofit, or technology-focused environments.Solid analytical skills to understand client needs, interpret feedback, and improve onboarding processes.Organizational and time-management skills to handle multiple onboarding projects and deadlines in a remote setting.Comfort with remote collaboration tools (e.g., video conferencing, project management platforms, CRM systems).Ability to work independently, proactively solve problems, and communicate clearly across teams.Bachelors degree in a relevant field (such as communications, business, public administration, or related discipline), or equivalent practical experience.Interest in legal systems, visual evidence, human rights, or AI ethics is highly beneficial. .