Senior Accounts Payable Analyst, Hyderabad Or Bangalore

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone What you get to do in this role The Senior Accounts Payable Analyst is a pivotal role within the Accounts Payable AP team responsible for driving the efficiency accuracy and compliance of invoice processing customer service and case management functions Reporting to the AP Manager this role requires deep expertise in the end-to-end E2E AP process with a strong commitment to customer satisfaction prompt issue resolution and adherence to company and regulatory standards This position is suited for a highly motivated individual who thrives in a dynamic fast-paced and multicultural environment and who is passionate about leveraging process improvement AI based automations initiatives to drive operational excellence The successful candidate will be detail-oriented adaptable to varying business needs and skilled in managing complex queries and driving process enhancements across multiple regions including the US Europe and APAC Key Responsibilities Invoice Processing and AP Operations Efficiently manage the end-to-end workflow of invoice processing including receipt verification coding approvals and timely payment in compliance with internal controls SOX requirements and applicable laws and regulations Demonstrate keen attention to detail and maintain high levels of accuracy in all AP operations Case Management and Query Resolution Serve as the primary point of contact for internal business owners and external vendors regarding AP-related inquiries Log track and resolve queries through the case management system ensuring all cases are addressed within the agreed Service Level Agreements SLAs of 24-48 hours and maintaining high standards of customer satisfaction Customer Service Excellence Proactively engage with stakeholders through regular internal and external surveys to gauge customer satisfaction identify areas for improvement and implement actionable plans to enhance service delivery Drive a customer-centric culture by ensuring prompt high-quality responses and solutions to all queries Process Improvement and Automation Identify opportunities for process optimization and automation particularly with respect to repetitive or basic queries AI Implemented automated responses and orchestrate mass communications to internal and external stakeholders as required Reporting and Data Management Prepare and analyze reports and metrics related to AP processes case management performance and SLA adherence Support ad hoc reporting needs and participate in data scrubbing quality audits and duplicate payment reviews to ensure process integrity Compliance and Controls Ensure rigorous adherence to internal policies SOX controls company procedures and all applicable legal or regulatory requirements System Expertise Utilize and support upstream and downstream systems such as Supplier Enablement platforms Ariba Vendor Invoice Management VIM and SAP Demonstrate foundational knowledge of these systems and assist in troubleshooting and process enhancements Project and Change Management Support AP-related projects including those related to mergers and acquisitions M A process clean-ups and system transitions Collaborate with cross-functional teams to ensure continuity and efficiency during organizational change Flexibility and Shift Support Exhibit flexibility to support business requirements including adapting to various shift schedules and willingness to take on additional responsibilities such as invoice processing payment processing and ad hoc assignments as business needs evolve Qualifications To be successful in this role you have Deep Knowledge of E2E Accounts Payable Comprehensive understanding of the accounts payable lifecycle including upstream and downstream process impacts Experience working with AP processes in multiple regions US Europe APAC and awareness of region-specific requirements Attention to Detail Demonstrated ability to maintain precision and accuracy in AP transactions data entry and documentation Commitment to quality and error-free work Customer Service Orientation Strong interpersonal skills with the ability to build relationships foster business partnerships and maintain trust with stakeholders across diverse geographic and cultural backgrounds Excellent Communication Skills Superior written verbal and presentation skills Ability to communicate complex information clearly and concisely to a variety of audiences T .