Remote Scheduler, Default Service Loss Mitigation

Note: The job is a remote job and is open to candidates in USA. ServiceLink is a leader in the mortgage industry seeking a Scheduler for their Default Service Loss Mitigation team. The role involves scheduling and confirming appointments with borrowers and clients while ensuring accuracy and adherence to company policies.ResponsibilitiesSchedule and confirm appointments with borrowers, clients, and closing teams in order to meet specific scheduling and signing requirementsWork directly with team members and the scheduling management team building and maintaining relationships with borrowers, signing agents, clients, and closing teamsReview instructions to ensure scheduled appointments are accurately assignedEnter and assign scheduling requests, as necessarySend recruiting requests when necessaryMonitor vendor fees to ensure fee guidelines are being met, obtain management approval for any fees exceeding company guidelinesMonitor vendor notes for performance/reject issues to ensure quality agents are being utilized, as necessaryConfirm signing appointment completion via phone, fax, and/or email with borrower(s), signing agent(s), client(s), and closing team(s) and update Status ScreenAdhere to all company policies and proceduresMeet minimum production goals and quality requirements as set by managementProficient in ServiceLink operating systems and internal search enginesPerform all other duties as assignedSkillsApplicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the futureA penchant for excellence. You will use your strong attention to detail to maintain our quality standardsThe ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clientsExcellent verbal and written communication skillsEnter and assign scheduling requests, as necessarySend recruiting requests when necessaryMonitor vendor fees to ensure fee guidelines are being met, obtain management approval for any fees exceeding company guidelinesMonitor vendor notes for performance/reject issues to ensure quality agents are being utilized, as necessaryConfirm signing appointment completion via phone, fax, and/or email with borrower(s), signing agent(s), client(s), and closing team(s) and update Status ScreenAdhere to all company policies and proceduresMeet minimum production goals and quality requirements as set by managementProficient in ServiceLink operating systems and internal search enginesPerform all other duties as assignedHigh School diploma or equivalent requiredDemonstrate good communication and customer service skillsDetail oriented, efficient and organizedCompany OverviewServiceLink offers asset management, insurance, and mortgage loan services. It is a sub-organization of Fidelity National Financial. It was founded in 1967, and is headquartered in Coraopolis, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is https://www.svclnk.com. Apply To this Job .