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Customer Service Executive - FASTag Inbound

IDFC FIRST Bank · Hyderabad

📅 09/08/2026
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Job Requirements Job Title: Customer Service Executive - FASTag Inbound Department/Function: Customer Service Job Purpose: Are you a sharp communicator with a knack for solving problems. As a Customer Service Executive FAS Tag Inbound at IDFC FIRST Bank, youll be the digital face of our brandresponding to customer emails with speed, accuracy, and empathy. If you love working behind the scenes to deliver seamless service and want to kickstart your career in a fast-growing banking environment, this role is your perfect launchpad. Roles & Responsibilities: Handle customer queries received via emailEnsure responses are sent within 24 hoursMaintain service quality and accuracy in communicationCollaborate effectively with internal and external stakeholdersManage challenging situations with professionalism and empathySupport initiatives to improve service delivery and customer satisfactionEducational Qualifications: Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS) Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA) Experience: 0 - 2 years of relevant experience .
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For people searching Customer Service

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