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Hiring: Transactional Quality Manager International Voice Process Location: Leading BPO, Bengaluru Experience: 8+ Years CTC: Up to 15 LPA Role & Responsibilities - Drive continuous improvement for key CTQs (NPS, CSAT, FCR) with an analytical mindset. - Manage call quality & client-related KPIs with data-driven correlation and quantification. - Evaluate effectiveness of Transactional Quality (TQ) interventions. - Strengthen quality management processes/framework to enhance delivery standards. - Ensure process control & compliance while managing audit requirements. - Maintain knowledge consistency through calibration, quizzes, and D-Sat scrubbing. - Collaborate with cross-functional teams and streamline communication with clients. - Provide quality floor support, feedback, refresher sessions, and corrective training. - Support cross-process/location teams and compliance audits. Preferred Candidate Profile - Graduate in any discipline. - Green Belt Trained & Certified. - Strong computer literacy and MS Office proficiency. - Excellent communication & people management skills. - Analytical and quantitative expertise with strong data handling/interpretation skills. - Experience in Training & Transaction Quality (T&TQ;) systems, tools, and technologies. - High maturity in handling clients, stakeholders, and peers in multicultural environments. - Strong organizational, planning, and presentation skills. - Adaptable to work in a 24x7 environment (including night shifts/weekends). - Proven ability to design and implement FMEA frameworks. - Process-oriented with decision-making ability, prioritization skills, and resilience under pressure. - Innovative thinker with a track record of process improvement initiatives. How to Apply Interested candidates can send their CV to: .