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Key Responsibilities: Auditing and Review: Auditing the work of medical billers and AR callers to identify errors, inconsistencies, and areas for improvement. Process Improvement: Participating in developing and documenting billing processes, and suggesting improvements to enhance efficiency. Feedback and Training: Providing feedback to medical billers and AR callers to help them improve their performance, and potentially collaborating with the training team to create remedial training programs. Reporting: Analyzing and reporting on quality metrics such as aging analysis, days in A/R, and top reasons for denials. Compliance: Ensuring compliance with all relevant regulations and guidelines related to medical billing. Denial Management: Assisting in identifying and resolving claim denials, and tracking reasons for denials. Communication: Communicating effectively with various stakeholders, including medical billers, AR callers, and senior management. Knowledge and Skills: Medical Billing Knowledge: Thorough understanding of medical billing processes, including coding (ICD-10, CPT), eligibility verification, claim submission, and payment processing. Revenue Cycle Management (RCM): Familiarity with the entire RCM process, from patient intake to collections. Quality Assurance Principles: Understanding of auditing concepts and principles, as well as best practices for quality assurance. Analytical Skills: Ability to analyze data, identify trends, and develop solutions to improve performance. Communication Skills: Excellent written and verbal communication skills to effectively communicate with various stakeholders. Computer Skills: Proficiency in using computer applications and software related to medical billing and RCM. .