Technical Support & Software Product Specialist (On-Site)

:Company Description: Codestrela Technologies Pvt Ltd. is a client-oriented and quality-conscious software development company located in Nagpur. We offer a wide range of services and solutions in the areas of Business Applications, Product Development, and Web/E-Commerce Applications. In addition, we provide guidance to students to help them apply their knowledge in real-world projects. Job Summary: We are looking for a tech-savvy problem solver to manage the technical setup, maintenance, and live client demonstrations for our software platform. In this role, youll be our resident software expert on-site. Youll prepare custom demo environments, configure user accounts, and lead live product walkthroughs for prospective clients and visiting teams. Between demos, you will handle tier-1/tier-2 technical support, maintain our software setups, test new product releases before they hit clients, and keep our on-site demo systems running seamlessly. Key Responsibilities: Live Software Demos: Walk prospective clients and visitors through our software platform in person. Show off key features, run real-time workflows, and answer technical questions on the fly. Environment Setup & Configuration: Build, configure, and maintain demo databases, user accounts, and test environments so our software looks polished and ready every time a client walks in. Support & Troubleshooting: Help clients and internal teams troubleshoot software bugs, UI issues, integration errors, and account configuration problems. Software Updates & Testing: Test pre-release builds, deploy software updates/patches to on-site demo machines, and report edge-case bugs directly to our dev team. User Training & Onboarding: Conduct in-person training sessions for new clients, teaching them how to navigate the platform, set up their workflows, and get maximum value from the product. Documentation: Keep quick-start guides, internal troubleshooting sheets, and product FAQ documents up to date as new software features drop. Required Skills: 13 years of experience in technical support, software implementation, customer success, or pre-sales support. Strong presentation skills. You enjoy explaining how software works to people with varying levels of tech skill without drowning them in technical jargon. Solid software fluency. Comfortable working with web applications, SaaS platforms, basic databases, user management, and browser-based developer tools for quick troubleshooting. Methodical problem solver. You can quickly figure out whether a bug is caused by user error, bad data, browser cache, or a back-end issue. Attention to detail. You take pride in making sure demo accounts have clean data, proper permissions, and zero awkward glitch moments during client meetings. Nice to Have Experience or familiarity with ERP software solutions (e.g., SAP, Oracle NetSuite, Odoo, Tally, or Microsoft Dynamics). Qualifications: Bachelors degree in Business, Commerce, Marketing, IT, or related field. Or Any Graduate Experience in software/ERP sales will be preferred Salary: Based on experience and performance. Additional Requirements: Willingness to travel for client meetings and demonstrations. Positive attitude and target-oriented approach. Reporting To: Sales Manager / Business Development Head Job Type: Full-time Compensation: 250,000.00 - 800,000.00 per year Education: Bachelor's (Preferred) Experience: total work: 3 years (Required) Work Location: In person .