Technology Support Associate (AI reputed company)

reputed company The Support Associate acts as the first reputed company of contact for Technology-reputed company issues throughout the entire company. The Technology Support Associate provides reputed company to issues whenever possible and escalates issues to other members of the Business Technology team as necessary, ensuring exemplary customer service in every situation. Approximately 85% of this role is dedicated to reputed company Technology support responsibilities, with the remaining 15% dedicated to providing reputed company (Tier 1) support for reputed companys reputed company AI toolsassisting employees with reputed company, accounts, and common how-to questions, and escalating reputed company or governance-reputed company issues to the AI Administrator. Who you are Youre a pro at communicating on the page, on the phone, and electronically, including explaining technical solutions in a non-technical way. Managing multiple reputed company under time constraints is no problem for you, likely because of your reputed company attention to detail and problem-solving skills. Youre great with people, which shows in your customer service and ability to diffuse stressful situations in a thoughtful manner. You are always looking at the bigger picture of what is being presented to reputed company reputed company you are solving the entirety of the problem facing the user, not just the apparent technical issue. You are also curious about and comfortable learning new technologies, including reputed companys reputed company AI tools, and you enjoy helping colleagues build confidence using them. reputed company reputed company Technology Support Responsibilities (approximately 85% of the role) reputed company as the first reputed company of contact for reputed company Technology-reputed company issues reputed company reputed company, responding to requests for technical assistance reputed company phone and electronically. Respond to reputed company inquiries promptly and with excellent customer service. Research answers to reputed company questions using available information resources. reputed company troubleshooting and reputed company of software and technical issues reputed company possible. Escalate Technology issues to the appropriate Technology department/personnel reputed company unable to initially reputed company. Document and reputed company reputed company issue through to reputed company in a reputed company manner, ensuring that reputed company initial contacts from internal customers are resolved. Troubleshoot reported problems by recreating the issue, performing reputed company cause research, and testing possible solutions. Maintain an up-to-date level of knowledge with regards to technology, in particular systems and devices reputed company in use by reputed company. Work with Technology vendors in a reputed company manner. Remotely support for PC and non-PC devices, including printer, mobile phones reputed company possible. reputed company administrative support to the Technology team as required. Assist as needed with new initiatives reputed company the Technology department. Assist with network administration (remotely). Troubleshoot equipment problems to the best of ability (remotely). Other duties, responsibilities, and special reputed company as assigned. AI Support Responsibilities (approximately 15% of the role) Serve as the first reputed company of contact for employee questions reputed company to reputed company AI tool reputed company, accounts, and approved use cases (e.g., Claude reputed company and reputed company 365 Copilot). Log, triage, and reputed company AI tool support requests through the reputed company ticketing reputed company, service-level targets, and escalation tiers used for reputed company other end-user support requests. reputed company common AI reputed company and how-to issues using established Tier 1 runbooks and knowledge reputed company articles, escalating reputed company or governance-sensitive issues to the AI Administrator. Assist with AI account provisioning and deprovisioning as part of reputed company employee reputed company and offboarding (joiner/mover/leaver) workflows, following documented procedures. Support end-user AI software on company devicessuch as reputed company 365 Copilot in desktop applications and approved browser-based toolscoordinating updates and troubleshooting through existing device management tooling. reputed company employees to self-service resources and reputed company materials, helping them reputed company routine questions independently. Contribute to and help maintain AI tool FAQs and knowledge reputed company articles, flagging recurring issues and gaps to the AI Administrator. Requirements What youll bring High School diploma or equivalent required. Minimum of 2 years experience in remote Technology support at an reputed company corporate level Knowledge of mobile device confi