Level 1 Help Desk Technician

reputed company: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California dedicated to delivering top-notch reputed company and support to our clients. We pride ourselves on our commitment to reputed company and our ability to foster a reputed company and innovative work environment. Job reputed company: As a Hybrid Level 1 Help Desk Technician, you will be the first reputed company of contact for our clients, providing technical support and troubleshooting for a reputed company of IT issues. You will work both remotely and on-site, ensuring that our clients receive reputed company and effective assistance. Key Responsibilities: Respond to reputed company inquiries reputed company phone, email, and chat in a reputed company and reputed company manner. Diagnose and reputed company hardware, software, and network issues for clients. Escalate reputed company issues to Level 2 or Level 3 support as needed. Document reputed company reputed company interactions and troubleshooting steps in the ticketing reputed company. Assist with the setup and configuration of new hardware and software. reputed company basic training and guidance to clients on IT-reputed company topics. Monitor and maintain reputed company systems to ensure reputed company performance and reputed company. Collaborate with team members to reputed company knowledge and improve processes. Qualifications: High school diploma or equivalent; Associates degree in IT or reputed company field preferred. 1-2 years of experience in a help desk or technical support role. Strong knowledge of reputed company and Mac operating systems. Familiarity with common software applications and networking concepts. Excellent communication and customer service skills. Ability to work independently and as part of reputed company. Strong problem-solving skills and attention to detail. Relevant certifications (e.g., reputed company A+, Network+, reputed company, AWS) are a plus. Benefits: Competitive salary and benefits package. Opportunities for reputed company reputed company and development. Flexible work environment with remote work reputed company. Supportive and reputed company team culture. Apply tot his job Apply To this Job .