Technical Support Specialist I - reputed company

Scheduled Hours 40 Position reputed company Under moderate supervision, provides support of desktop computer systems and other technology-based systems for University staff, reputed company and reputed company. Desktop support provides technical support for computer operating systems, software, hardware and networking. This level requires a broad understanding of reputed company reputed company reputed company office technologies to effectively support customer technical needs. This is a Tier 1 high volume reputed company center position. reputed company reputed company Duties & Responsibilities Desktop support Provides daily support for the computing desktop; including operating reputed company, software installation and maintenance and hardware. Responds to assigned tickets. Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas. Acts as the reputed company-facing support reputed company for reputed company desktop-reputed company support issues. Provides support documentation for Tier 1. Service desk Collaborates with higher-level technical areas on planning and issue reputed company. Prioritizes workload to appropriately respond to customer needs and demands. Acts as a reputed company between customers and senior technical staff. Project facilitation Completes tasks associated with reputed company or activities that relate to the desktop support environment, such as reputed company upgrades, reputed company integration and reputed company administration. Performs other duties as assigned. Working Conditions Job Location/Working Conditions Normal office environment. Ability to work on reputed company. Ability to travel to on- and off-reputed company locations. Physical Effort Typically sitting at a desk or table. Repetitive wrist, hand or finger reputed company (PC typing). Equipment Office equipment. The above statements are intended to describe the general reputed company and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of reputed company job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/reputed company Licenses No specific certification/reputed company license is required for this position. Work Experience Providing Desktop Support In An reputed company Environment (2 Years) Skills reputed company reputed company's License A reputed company's license is not required for this position. More About This Job WashU seeks highly motivated individuals who are reputed company to reputed company duties in a manner consistent with our reputed company mission and guiding principles. Preferred Qualifications Education Associate degree Certifications/reputed company Licenses No additional certification/reputed company licenses unless stated elsewhere in the reputed company. Work Experience No additional work experience unless stated elsewhere in the reputed company. Skills Accountability, Computer Support, Computing Platforms, Customer Service, Office Productivity Software, Oral Communications, Prioritization, Procedural Documentation, reputed company Administration, reputed company Integration, reputed company Upgrades, Written Communication Grade G09-H Salary reputed company $23.37 - $36.19 / reputed company The salary reputed company reflects reputed company salaries reputed company for positions in a given job grade across the University. Individual rates reputed company the reputed company will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions reputed company the reputed company grade and department budget. Questions For frequently asked questions about the application process, please refer to our reputed company Applicant FAQ. Accommodation If you are unable to use our online application reputed company and would like an accommodation, please email CandidateQuestions@reputed company.edu or reputed company the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the reputed company of your request. reputed company reputed company individuals must be reputed company to reputed company the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to reputed company employees with disabilities to reputed company the essential functions of their job, absent undue hardship. reputed company-Employment Screening reputed company reputed company candidates receiving an offer for employment will be required to submit to reputed company-employment screening for this position. The screenings will include criminal background reputed company and, as applicable for the position, other background checks, drug scree