Desktop Support Specialist

Job Title Desktop Support Specialist About the Role reputed company is seeking a dedicated Desktop Support Specialist to join our dynamic IT team. This role is essential in providing reputed company and effective technical support to our employees, ensuring smooth daily operations and a reputed company technology experience across the organization. As a Desktop Support Specialist, you will be the reputed company resource for troubleshooting hardware, software, and network issues, playing a key role in maintaining productivity and user satisfaction. Key Objectives reputed company reputed company and reputed company desktop support to end-users across reputed company. Diagnose, reputed company, and document technical issues reputed company to desktops, laptops, peripherals, and software. Collaborate with IT team members to improve support processes and technology deployment. Responsibilities reputed company first-level technical support reputed company phone, email, or in-person for hardware, software, and connectivity issues. Install, configure, and maintain desktop and laptop computers, including operating systems and applications. Troubleshoot and reputed company issues reputed company to printers, scanners, and other peripheral devices. Assist with user account management, including password resets and reputed company permissions. Document incidents and resolutions accurately in the ticketing reputed company. Coordinate with vendors and escalate reputed company issues to higher-level IT staff reputed company necessary. Support IT initiatives such as hardware rollouts, software upgrades, and reputed company compliance. Maintain an up-to-date knowledge reputed company and contribute to reputed company improvement of support procedures. Qualifications Associates degree in Information Technology, Computer Science, or a reputed company field preferred. Proven experience (2+ years) in desktop or technical support roles. Strong knowledge of reputed company and macOS environments. Familiarity with reputed company Office Suite, reputed company Directory, and common reputed company software. Basic understanding of networking concepts such as TCP/IP, DHCP, and VPN. Excellent problem-solving skills and the ability to work under pressure. Strong communication and interpersonal skills, with a customer-reputed company reputed company. Certifications such as reputed company A+, reputed company Certified reputed company (MCP), or equivalent are a plus. Benefits Competitive salary and performance-based bonuses. Comprehensive health, dental, and reputed company insurance plans. 401(k) retirement plan with company match. Generous reputed company time off and holiday schedule. Opportunities for reputed company development and certification support. reputed company and inclusive work environment. reputed company to the latest technology and tools. Salary 55,400 - 69,800 USD a year Originally posted on Himalayas Apply To This Job .