HR Executive (Learning & Development, NLP & Soft Skills)

Job Description HR Executive (Learning & Development, NLP & Soft Skills) Position Title: HR Executive Learning & Development (L&D) Department: Human Resources Location: Hospital Reports To: HR Manager / Head Human Resources Experience Required: 35 Years Employment Type: Full-Time Job Summary The HR Executive Learning & Development is responsible for planning, coordinating, and delivering employee training programs that enhance knowledge, skills, productivity, communication, patient-centered care, and overall organizational performance. The role focuses on conducting regular training sessions in Learning & Development (L&D), Neuro-Linguistic Programming (NLP), soft skills, customer service excellence, leadership development, and behavioral competencies for both clinical and non-clinical hospital employees. The incumbent will identify training needs, design engaging learning modules, monitor training effectiveness, and support the hospital's culture of continuous learning and professional development. Key Responsibilities Learning & Development Conduct Training Needs Analysis (TNA) across departments.Develop annual, quarterly, and monthly training calendars.Organize induction and orientation programs for new employees.Design and deliver competency-based learning programs.Coordinate mandatory statutory and compliance training.Maintain employee training records and learning history.Evaluate training effectiveness through assessments and feedback.Recommend improvements based on training outcomes.Develop succession planning and employee development initiatives.Neuro-Linguistic Programming (NLP) Conduct NLP-based behavioral development sessions.Train employees on:Positive thinkingConfidence buildingEmotional resilienceGoal settingCommunication techniquesRapport buildingStress managementConflict resolutionIntroduce practical NLP techniques to improve workplace performance.Help employees overcome limiting beliefs affecting productivity.Promote a positive organizational culture using NLP methodologies.Soft Skills Training Conduct regular workshops on: Communication SkillsProfessional EtiquetteTelephone EtiquetteFront Office EtiquetteEmail WritingPresentation SkillsPublic SpeakingTime ManagementTeam BuildingLeadership SkillsProblem SolvingCritical ThinkingDecision MakingCustomer Service ExcellencePatient ExperienceEmotional IntelligencePersonality DevelopmentGrooming StandardsListening SkillsNegotiation SkillsMotivation TechniquesWorkplace EthicsProfessional BehaviourHospital-Specific Employee Development Train employees on: Patient-centered careCompassionate communicationService excellencePatient satisfaction improvementInterdepartmental coordinationHospital values and cultureConfidentiality and data privacyWorkplace professionalismInfection control awarenessSafety awarenessCode of conductHospital policiesWorkplace disciplineTraining Administration Prepare training presentations and learning materials.Create employee handbooks and reference guides.Develop quizzes, assessments, and feedback forms.Maintain attendance records.Prepare training reports and dashboards.Monitor employee participation.Track departmental training hours.Maintain learning management records.Coordinate external trainers when required.Performance Improvement Identify competency gaps.Recommend individual development plans.Coach employees requiring behavioural improvement.Conduct refresher training sessions.Support performance management initiatives.Participate in employee engagement programs.Leadership Development Support supervisors and managers through programs on: Coaching SkillsTeam MotivationDelegationConflict ManagementPerformance CoachingEmployee EngagementLeadership CommunicationChange ManagementEmployee Engagement Organize motivational sessions.Celebrate learning events.Conduct wellness awareness programs.Facilitate team-building activities.Support HR initiatives that improve employee morale and retention.Documentation & Reporting Maintain training calendars.Prepare monthly L&D reports.Track training effectiveness metrics.Maintain certificates and attendance records.Prepare annual training budgets (if assigned).Ensure proper documentation for audits and accreditation requirements.Key Performance Indicators (KPIs) Percentage of employees trained as per schedule.Training attendance rate.Training effectiveness score.Employee satisfaction with training programs.Improvement in employee competency assessments.Reduction in behavioural or communication-related issues.Number of training programs conducted each month.Completion rate of mandatory training.Improvement in patient service feedback linked to employee training.Timely completion of the annual training calendar.Required Qualifications MBA in Human Resources / MSW (HR) / Master's Degree in Human Resource Management, Psychology, Organizational Development, or a related field.Certification in Learning & Development or Training Management is preferred.Certification