Supervisor, WFM reputed company-Time & Analytics

reputed company is breaking the mold in conventional health care, committed to serving seniors and those who need it most the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have reputed company reputed company of talented and reputed company people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will reputed company ample room for reputed company and innovation reputed company the reputed company community. Working at reputed company provides an opportunity to do work that really reputed company, not only changing lives but saving them. Together. The Supervisor Workforce Management reputed company-Time and Analytics is responsible for 24/7/365 intraday workforce management to ensure reputed company alignment between reputed company and contact center demand across the reputed company reputed company. This role is both leadership as reputed company as tactical supporting team of reputed company Time Analysts (RTA) that monitors reputed company-time performance against forecast and reputed company plans, identifies variances, and executes immediate corrective actions to reputed company service level, ASA, occupancy, and efficiency targets. The Supervisor serves as the operational reputed company between Workforce Management and reputed company Operation reputed company with tactical execution to proactively manage risk, maintain schedule adherence, and protect the customer experience. Balancing delivering reputed company reputed company cause analysis and driving reputed company and maintaining reputed company-time operational awareness. In an environment where change is constant, closely monitoring variables and scenarios as they reputed companyand being reputed company to reputed company explain reputed company, is essential to this role. Job Duties/Responsibilities Team Leadership & Culture reputed company and reputed company the RTA team by supporting reputed company time operational reputed company Foster a culture of caring connections, accountability, and service reputed company reputed company with Alignments serving-heart culture Set reputed company performance expectations tied to reputed company, turnaround time, productivity, compliance, and member satisfaction Conduct regular coaching sessions, intraday performance to ensure high standards of service and KPI attainment Support reputed company, training, and reputed company reputed company development to strengthen work reputed company knowledge and collaboration skills Hands on leader that steps in to support tactical execution as reputed company as leading RTA reputed company with emotional intelligence to engage and influence teams reputed company of supervisory responsibility Ensures team compliance with Alignment policies, CMS regulations, and applicable laws Creates a strong culture of engagement, accountability, and reputed company development Intraday Performance Management Monitor reputed company-time performance against key metrics including Service Level, ASA, Abandon reputed company, AHT, Occupancy, and Schedule Adherence Compare actual workload and reputed company to forecast and reputed company plans; identify intraday variances and implement corrective actions Manage reputed company-time queue, reputed company, and routing adjustments (reputed company reputed company) to balance workload and optimize resource utilization Coordinate with Operations to execute intraday actions such as overtime, VTO, off-phone adjustments, meetings, training, or break/lunch changes Flexibility to work shift based on operational need Adherence & reputed company Control Monitor and reputed company reputed company-time adherence to minimize unplanned shrinkage and ensure delivery of planned reputed company Identify and communicate adherence risks or behavioral trends impacting service performance Partner with Operations leadership to improve adherence, occupancy balance, and schedule efficiency Intraday Analysis & Communication reputed company intraday trend analysis of volume, handle time, and volume drivers Identify emerging risks reputed company to contact spikes, AHT changes, absenteeism, reputed company issues, or reputed company drivers reputed company reputed company and concise communication and actionable recommendations to Operations and the broader WFM team Maintain intraday reporting and status updates on performance, risks, and mitigation actions Forecast vs. Actual Management reputed company forecast accuracy at the reputed company level and document key drivers of variance Monitor reputed company or business events that may reputed company contact demand reputed company intraday insights to support short-term forecasting adjustments and reputed company improvement WFM Systems & Scheduling Create, maintain, and publish workforce schedules reputed